Support Tickets
View, reply to, close, and reopen the support requests you have sent to BrickHatch.
Overview
Support Tickets let you keep track of the requests you have sent to BrickHatch support. Use them to review past replies, add follow-up details, and close or reopen a request when needed.
You can view your tickets via User > Support Tickets
Creating a Ticket
To open a new request, choose Create Support Ticket from the Support Tickets page. Enter a short subject and a clear description of the issue before sending it.
Viewing a Ticket
Open any ticket from the list to see:
- Subject - The original topic you sent to support
- Description - The details you included when the ticket was created
- Messages - The full conversation between you and BrickHatch support
- Status - Whether the ticket is open or resolved
Replying and Closing
While a ticket is open, you can:
- Reply to Ticket - Add another message to continue the conversation
- Close Ticket - Mark the ticket as resolved when you no longer need help
If the issue comes back later, use Reopen Ticket to start the conversation again.
Support replies may also arrive by email, so you do not need to keep the page open while waiting for a response.