Seller standards define the performance expectations for all sellers on BrickHatch. These standards help ensure buyers have a consistent and reliable experience when placing orders. Meeting these expectations is required to keep your store in good standing and maintain buyer trust.

Sellers are expected to process and ship orders within the timeframes they set in their store:

• Handling Time - Ship orders within your stated handling time so buyers know when to expect movement
• Order Updates - Mark orders as shipped once they are sent so buyers receive accurate status updates
• Reliable Packaging - Pack items securely to prevent damage during shipping
• Tracking Information - Provide tracking when available so buyers can follow their shipment

All listings must clearly and accurately reflect the items being sold:

• Correct Details - Ensure item type, condition, quantity, and price are accurate
• Up-to-Date Inventory - Keep stock levels current to avoid overselling or cancellations
• Clear Descriptions - Avoid vague or misleading information that could confuse buyers

Sellers are expected to communicate clearly and respond in a timely manner:

• Response Time - Reply to buyer messages within a reasonable timeframe
• Order Issues - Address problems such as missing items or delays quickly
• Professional Tone - Keep communication respectful and focused on resolving the issue

Maintaining a high level of reliability is critical for seller performance:

• Low Cancellation Rate - Avoid canceling orders unless necessary
• Accurate Fulfillment - Ensure orders contain the correct items and quantities
• Consistent Performance - Maintain steady performance across all orders

Sellers play a key role in the overall marketplace experience:

• Clear Policies - Set clear shipping, return, and handling policies
• Fair Resolutions - Work with buyers to resolve issues in a fair and timely way
• Positive Feedback - Consistent service leads to better buyer feedback and trust

BrickHatch monitors seller activity to ensure standards are met. Performance may be reviewed based on order handling, accuracy, and buyer experience.

• Warnings - Issued when performance falls below expected standards
• Restrictions - Limits may be placed on your store or listings
• Account Action - Continued issues can lead to suspension or removal

Failing to meet seller standards can result in restrictions or account suspension.