Managing Orders lets you view, track, and fulfill all incoming customer purchases. You can update order status, prepare shipments, and keep buyers informed throughout the entire fulfillment process. You can view your store's orders via Store > Orders

---

The main Orders page shows all of your store's orders in a table.

Each order includes:

• User - The customer who placed the order
• Order ID - Unique identifier for the order
• Items - The total number of items in the order
• Total - Total order value
• Status - Current fulfillment status of the order
• Created At - When the order was placed by the user

---

You can filter and locate orders using multiple tools.

Filters

• Order Total Filter - Filter by amount (less than or greater than a value)
• Order Date Filter - Filter by a relative date range (e.g. last 7 days, last month)

Search

• Search Orders - Find orders by username or order ID

---

Orders move through a lifecycle as they are processed and fulfilled.

• Confirmed - Order has been placed and is awaiting processing
• Processing - Store has acknowledged the order and is preparing it for shipment
• Shipped - Order has been shipped to the buyer
• Completed - Buyer has received and confirmed the order
• Cancelled - Order was cancelled by either the buyer or the store

---

The sidebar provides quick filtering by order state:

• All Orders - Every order in your store
• Outstanding Orders - Orders that require action from the store
• Shipped Orders - Orders that have been shipped by the store, but not yet confirmed as received by the buyer
• Completed Orders - Fully finished orders
• Cancelled Orders - Orders that were cancelled

---

To view an order, click on the order in the orders list. Once you click on an order, you will be taken to the order details page. The order details sidebar includes full customer and shipping information.

• Shipping Address - Where the order must be delivered
• Order Summary - Complete breakdown of items and totals
• Status Controls - Actions available depending on current order state

---

Depending on the order state, you can perform different actions:

• If Confirmed:

  • Mark as Processing
  • Cancel the order

• If Processing:

  • Mark as Shipped
  • Cancel the order

Once the order is marked as Shipped, it can no longer be cancelled. The buyer will need to confirm receipt to complete the order, or they can open a dispute if there are any issues with the order.

---

If an order is cancelled before it is marked as shipped, the following occurs:

• Full Refund - Cancelling an order issues a full refund to the buyer
• Inventory Reset - Cancelled items are returned to your store inventory
• Finality After Shipping - Once an order is marked as shipped, it can no longer be cancelled by either party